Refund policy

Terms of Sale and Return Policy

At MULTIVERSE Graphique, we strive to provide a pleasant shopping experience. However, as a small business, we have implemented a specific return policy:

Returns:

All items sold are considered final sales. Returns are not accepted, except in the case of a defective or damaged item upon receipt. If you receive a defective item, contact us within 14 days of receipt so we can offer you a solution.

Exchanges:

Exchanges are not available. If you would like another item, we recommend placing a new order.

Replacements:

In the case of a defective item, we will refund you or offer a replacement after inspecting the returned item.

Return costs:

All shipping costs for returns of non-defective items are the responsibility of the buyer.

We thank you for your understanding and support of our small business. If you have any questions, feel free to contact us at multiversegraphique@gmail.com.